At Avika Premium Designs, we strive to provide a smooth shopping experience for our customers. If you receive a damaged, defective, or incorrect product, we are here to assist you with a replacement or refund, subject to the terms below.
Unboxing Video (Recommended)
Customers are encouraged to record an unboxing video while opening the package. This helps us verify claims related to damaged, defective, or incorrect products and enables faster resolution of requests.Eligibility for Refunds and Exchanges
You may request an exchange or refund if:- You receive a damaged or defective product.
- You receive an incorrect item.
- The product is unused and returned in its original condition with all tags and packaging intact.
- You notify us within 48 hours of delivery.
- Order ID
- Unboxing video (recommended, if available)
- Clear images of the product and issue
Non-Eligible Scenarios
Exchange or refund requests will not be accepted in the following situations:- Change of mind after successful delivery of the product
- Minor variations in colour, finish, or appearance due to screen settings, lighting, or photography.
- Products that have been used, altered, or improperly handled after delivery.
- Requests made beyond the specified reporting period.
- Claims that cannot be reasonably verified.
Exchange Policy
- If a damaged, defective, or incorrect product is verified, a replacement will be provided, subject to stock availability.
- Replacements will be issued for the same product whenever possible.
- If the original product is unavailable, an alternative product, store credit, or refund may be offered.
Refund Policy
Refunds may be issued in the following situations:- The order is lost in transit and cannot be delivered.
- An incorrect item is delivered and a replacement is unavailable.
- A damaged or defective product is received and a replacement is unavailable.
- The order is cancelled by Avika Premium Designs due to product unavailability.
- Refunds will be credited to the original payment method used for the purchase.
Return Shipping
For approved cases involving damaged, defective, or incorrectly delivered products, Avika Premium Designs may arrange or reimburse reasonable return shipping charges. Customers must contact us and receive return authorization before sending any product back.How to Request an Exchange or Refund
- Email avikadesignsofficial@gmail.com within 48 hours of delivery
- Provide your Order ID and details of the issue.
- Attach clear images and supporting evidence.
- Wait for confirmation and return instructions from our support team.
Contact Us
Avika Premium Designs
Panickasseril, Komalloor P.O
Alappuzha District, Kerala, India – 690505
Email : avikadesignsofficial@gmail.com
Mobile: +91 8848055842