PRIVACY POLICY

This Privacy Policy, along with the Terms and Conditions or other related policies (“Policy”), constitutes a binding agreement by and between DEVIKA SATHYAN, operating under the brand name Avika Premium Designs (“Website Owner”, “we”, “us”, or “our”), and you (“you” or “your”), and relates to your access and use of our website, goods, or services (collectively, “Services”).

By using the Services, you agree that you have read and understood this Privacy Policy and consent to the practices described below.

Personal Information We Collect

When we refer to “personal information,” we mean any data that identifies or could reasonably identify an individual. We may collect the following categories of personal information:

Contact Information: Name, billing and shipping address, phone number, email.
Payment Information:Payment method and transaction reference details. We do not store or process card, UPI, or bank details on our servers. All payments are securely handled by authorized payment gateway providers.
Account Data: Username, password, preferences.
Order Details: Products viewed, added to cart, purchased, returned or exchanged.
Communication Records: Emails, support messages, queries.
Device & Usage Info: IP address, browser type, device data, access logs, cookies.

How We Collect Personal Information

We collect information through the following sources:

Directly from you when you browse, register, order, or contact us.
Automatically via cookies, analytics tools, and usage tracking.
From service providers (e.g., payment gateways, shipping partners).
From third parties or marketing partners (e.g., social platforms, ad networks).

How We Use Your Information

We use your personal information to:

1. Provide and Improve the Services
- Process orders, payments, deliveries, and returns
- Manage your account and preferences
- Personalize your shopping experience
2. Marketing and Promotions
- Send promotional emails or messages only where permitted by law or with user consent
- Show personalized ads based on your activity
3. Security and Fraud Prevention
- Protect your data and our platform
- Detect suspicious or illegal activity
4. Customer Support & Communication
- Respond to queries and service requests
- Notify you about order status or changes
5. Legal Obligations
- Comply with applicable laws, requests, and court orders

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

To service providers such as payment gateways, delivery partners, and analytics tools
For marketing and advertising with partners (where permitted)
As required by law, legal process, or to protect our rights
In case of a business transfer, such as a sale, merger, or restructuring

Third-Party Links and Platforms

Our website may contain links to third-party websites or services. These are not governed by this Privacy Policy. We recommend reviewing their policies directly, as we are not responsible for how third parties collect or use your data.

Children’s Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect or sell personal data of minors. If we become aware of such data, we will delete it.

Data Retention and Security

We retain your personal information only as long as necessary to:

Fulfill the purposes described above
Comply with legal requirements
Resolve disputes or enforce our policies

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by updating the “Last Updated” date and may provide additional notice as required by law.

Contact Us

For questions, concerns, or requests related to this Privacy Policy, you may contact us at:
DEVIKA SATHYAN
Avika Premium Designs
Panickasseril, Komalloor P.O
Alappuzha (Dist), Kerala, India
PIN- 690505.
Email : avikapremiumdesigns@gmail.com